Personal Customers Help Centre
Search
We're here to help
How do I opt out of receiving any leaflets or unaddressed promotional material?
We are legally obliged to deliver all addressed mail, which includes mail that is addressed "To the Occupier" (or with any other generic recipient information), as well as mail that is personally addressed to you by name.
Opting out from Royal Mail Door to Door stops all unaddressed items from being delivered by us (although we do work with Government to get a message to every UK address in exceptional circumstances where delivery of the message is deemed to be in the national interest).
Things you need to know before choosing to 'opt out':
- It is not possible for us to separate material you don't want from those you do want. For example: advertising offers or leaflets from material from Central and Local Government and other public bodies.
- Opting out means no one at your address will receive unaddressed mail items.
- We deliver a minority of the total volume of unaddressed mail items in the United Kingdom. Our opt out does not cover any other distributors, who will continue to deliver unaddressed mail items to your property. Opting out of Royal Mail Door to Door deliveries will not necessarily reduce by a significant amount the number of items you'll receive.
Opting out from Royal Mail Door to Door
If you still wish to opt out of receiving Door to Door mail items please print a copy of our Opt out form. Complete and sign it, then send it to the address shown on the form.
Royal Mail Opt out form - English
Royal Mail Opt out form - Welsh
We'll action your request within six weeks of receiving your completed form. Your opt out will last for a period of two years. During this time every effort will be made to prevent the delivery of Door to Door items by Royal Mail.
At the end of the two year period, in order to continue with your opt out, you will simply need to repeat this process and complete a new application form to confirm that you are still resident at the address and wish to continue opting out of Door to Door deliveries.
If you have any questions, please call us on 0345 266 0858 and we will be happy to help. Please note that we still require a completed form before we can set up your opt out - we are unable to set up an opt out over the phone.
Opting out from other unaddressed mail deliveries
To opt out from deliveries from other unaddressed mail distributors you may wish to register with the 'Your Choice' preference scheme run by the Data & Marketing Association. This will not stop unaddressed mail delivered by your post person.
They can be contacted at:
'Your Choice' Preference Scheme
Direct Marketing Association (UK) Ltd
DMA House
70 Margaret Street
LONDON
W1W 8SS
Telephone: 0207 291 3300
Email: yourchoice@dma.org.uk
If you would like to stop any other unwanted communications please visit The Mailing Preference Service www.mpsonline.org.uk, which provides details on all other preference services.
Opting out of receiving charity appeal communications
The Fundraising Preference Service is a website-based service that can help members of the public control the communications they receive from charities.
By registering your details with the Fundraising Preference Service you can choose to stop email, telephone calls, addressed post and/or text messages addressed to you personally from a selected charity or charities.
ore and register please visit the FRS website or call their helpline on 0300 3033 517.Was this helpful?
If you have a reference number and want to check where your item is, please use Track your item.
Still haven't found what you're looking for?
Contact usAll our advisors are busy helping other customers. Please see our other ways to contact us here:
Contact us